To expedite the process with our warranty team, please give as much detail as you can in the description of the issue. Also, if a photo illustrates what is happening with the item, please attach one near the bottom of the claim form where it says:
Upload any images or supporting documentation
Also, if possible, please provide an order number in your description of the issue. If you cannot find or do not have an order number, please attach the invoice for your order as well.
We will review all of the information you send with our qualified techs, and one of our amazing team members will be in touch with you within 24 hours with any questions we may have and potential solutions for you. We want you to be happy, and will work hard to be sure you have a perfectly working Vilano product that you enjoy using!